Return Policy
1. Return Eligibility:
Items purchased from sneakerslegacy.com are eligible for return within 14 days of receipt. Please note that shapewear, underwear, pajamas, and swimwear cannot be returned due to hygiene reasons, unless the item is defective.
2. Order Cancellation:
Orders canceled after 24 hours of placement will incur a 15% cancellation fee.
3. Return Authorization:
To initiate a return, please contact our Customer Service team. Returns made without prior authorization will not be accepted.
Return Process
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Contact Customer Service:
Reach out to our Customer Service team with your order information and a brief description of your return request. We will provide you with a return authorization slip containing detailed instructions and our return address. -
Prepare Your Package:
Print the return authorization slip and include it inside your package with the item(s) you wish to return. Ensure that the items are packed securely to prevent any damage during transit. -
Ship Your Return:
Return the package using your local postal service. If you require urgent handling, please inform Customer Service and provide the tracking number for your return shipment. -
Processing Your Return:
Upon receipt of your returned package, we will process your return within 1-3 business days.
Important Information
Why Print the Return Label?
Printing and including the return slip helps us quickly locate and process your return, expediting the refund or replacement process.
How to Return or Request a Refund?
You can return items within 14 days of receipt. Some products may have specific return policies or requirements. Contact Customer Service for details.
Which Carrier to Use for Returns?
We recommend using your local post office for returning items to ensure smooth customs clearance.
Can I Receive a Refund If I’m Unhappy with the Product?
Yes, returns can be made within 14 days of receipt. However, shapewear, underwear, pajamas, and swimwear are non-returnable for hygiene reasons, unless defective.
Refund Processing Times:
- PayPal: Refunds are processed within 1 business day.
- Credit Card: Refunds are issued within 1 business day, but please allow 7-14 business days for the amount to reflect in your account, depending on your bank’s processing times.
For any further questions or assistance, please contact our Customer Service team.
